Our Commitment

Texas Retirement Solutions is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and to apply accessibility best practices across design, content, and development.

Conformance Status

We aim for substantial conformance with WCAG 2.2 AA. Some areas may not yet fully meet the standard; we are actively improving known issues and welcome your feedback.

• Keyboard navigation and visible focus indicators are implemented site-wide.
• Color contrast targets AA ratios for text and interactive elements.
• Images include alternative text where they convey meaning.
• Headings, lists, labels, and landmarks are used for semantic structure.

Measures We Take

• Design system tokens for color contrast and typography.
• Accessible names/labels for forms and controls.
• Captioning/transcripts for media when feasible.
• Regular checks with automated tools and manual review.
• Developer QA for keyboard and screen-reader flows.

Compatibility & Assistive Technology

Our site is designed to function with current versions of major browsers (Chrome, Safari, Edge, Firefox) and common assistive technologies (e.g., screen readers, screen magnifiers, voice control) on desktop and mobile operating systems.

Limitations & Known Issues

Some third-party plugins, embeds, or widgets may not fully meet WCAG criteria. We cannot control third-party code but will assist with alternatives where possible and communicate issues to vendors.

Feedback & Help

Your experience matters. If you encounter an accessibility barrier on our site, please tell us and we’ll work to resolve it.

• Email: hollie@texasretirementsolutions.com
• Phone: (806) 242-0550
• Mail: Texas Retirement Solutions, 5801 W. Interstate 40, Suite 101, Amarillo, TX 79106

When you contact us, please describe the page, the assistive technology (if any), and the issue you encountered.

Requesting Accommodations & Alternative Formats

If you need content in an alternative format (e.g., accessible PDF, large print) or assistance completing a form, contact us via email or phone. We will acknowledge your request within 2 business days and provide a timeline or the requested format within a reasonable period, subject to volume and complexity.

Ongoing Improvements & Testing

We review new pages and features for accessibility during design and development and periodically evaluate existing content. Our testing includes:

• Automated checks (e.g., HTML validation, contrast tests).
• Keyboard-only navigation review.
• Screen-reader spot checks (e.g., NVDA/JAWS/VoiceOver where feasible).

Third-Party Content

Our site may link to or embed third-party sites and services (e.g., maps, videos, scheduling, social media, analytics). These providers maintain their own accessibility policies. If a third-party feature is not accessible, contact us and we will assist with an accessible alternative where available.

Formal Complaints

If you believe your accessibility concern has not been adequately resolved, you may escalate by emailing hollie@texasretirementsolutions.com with “Accessibility Complaint” in the subject line, or by calling (806) 242-0550. Please provide details about the issue and how we may contact you.

Statement Updates

We may update this Accessibility Statement to reflect improvements or changes to our practices. The “Last updated” date above reflects the latest revision.